Can I visit your shop?
We do not have a brick and mortar shop open to the public nor do we offer in-store order pick up. While we would love to meet our customers face to face we are currently online only.
What size cuts to you offer?
All of our fabric is offered in increments of quarter yards and will be cut in continuous yardage. If our inventory happens to be spread across one or more pieces we will contact you before shipping. Depending on the manufacturer, bolts are offered in increments of 10 yards, 15 yards and 20 yards. If you order a large quantity of fabric we will contact you to discuss the maximum continuous length available.
We also offer fat quarters! If you are a sewing novice, you may be asking yourself, “what is a fat quarter”? Different from a “long quarter” which is typically a 9” x 44” cut, a fat quarter is a half yard cut in half down the middle the “fat” way, giving you an 18” x 22” piece of fabric (in most quilting cottons). Upholstery fabric and knits are typically wider at around 57” wide, so a fat quarter would be around 18” x 28.5”. Here is a diagram to help explain visually:
Tell me about your domestic (United States) shipping
*Please note USPS is currently experiencing shipping delays. We process most orders within 2 business days but please allow a few extra days for transit delays*
We ship from Colorado, USA, so all orders shipped to a Colorado address will be charged 2.96% sales tax upon checkout (plus city taxes if shipping to Jefferson County).
All orders over $35 will ship for FREE (hooray!). This includes Hawaii, Alaska and US territories. The shipping rates for orders under $35 are as follows:
DOMESTIC (UNITED STATES)
| ORDER TOTAL | SHIPPING |
| $1.00 - $25.00 | $5.50 |
| $25.01 - $34.99 | $8.50 |
| $35.00 and above | FREE! |
CANADA
| ORDER TOTAL | SHIPPING |
| $1.00 - $13.00 | $15.50 |
| $13.01 - $26.00 | $22.00 |
| $26.01 - $74.99 | $28.50 |
| *$75.00 - $125.00 | $28.50 $23.50 |
| *$125.01 - $350.00 | $55.00 $50.00 |
| *$350.01 - $500.00 | $72.00 $67.00 |
| *$500.01 - $625.00 | $101.00 $96.00 |
| *$625.01 - $975.00 | $127.00 $122.00 |
| $975.00+ | contact for rates |
*All orders over $75.00 include a $5.00 discount off of the USPS flat rate envelope or box price. Please note the flat rate envelopes and boxes only hold up to a certain amount of fabric. If you order with a discount code the total sale may be too much to fit in the envelope / box. If this is the case we will contact you for options. Thank You!
WORLDWIDE
| ORDER TOTAL | SHIPPING |
| $1.00 - $13.00 | $19.50 |
| $13.01 - $26.00 | $26.00 |
| $26.01 - $74.99 | $41.00 |
| *$75.00 - $125.00 | $41.00 $36.00 |
| *$125.01 - $350.00 | $90.00 $85.00 |
| *$350.01 - $500.00 | $114.00 $109.00 |
| *$500.01 - $625.00 | $155.00 $150.00 |
| *$625.01 - $975.00 | $204.00 $199.00 |
| $975.00+ | contact for rates |
*All orders over $75.00 include a $5.00 discount off of the USPS flat rate envelope or box price. Please note the flat rate envelopes and boxes only hold up to a certain amount of fabric. If you order with a discount code or purchase bulky fabric (knit, canvas) the total sale may be too much to fit in the envelope / box. If this is the case we will contact you for options. Thank You!
Why does my international tracking stop in California?
When your order is shipped you will receive an email with your tracking information. All packages can be tracked via USPS.com. Bobbie Lou’s is based in Colorado so the departure point for most orders leaving the US is California. Full tracking via USPS is limited to only a few countries so most tracking will stop after your package leaves the US via California. This is good news because it means your order is on the way and should be to your door shortly!
How long will it take to receive my order overseas?
USPS first class international generally takes approximately 10-14 business days and Priority International runs around 6-10 business days (business days do not include weekends or holidays). This is of course pending any customs delays. Unfortunately we don’t have any control over customs so please be patient if your order is taking longer than expected. Insurance on all orders is optional. Cost depends on the package size and location, but is usually only a few dollars extra. If you would like your package insured, please let us know. Packages lost or damaged in the mail, unclaimed, or undeliverable are not refundable.
Can you declare my package as a gift under a certain value? Why do I have to pay to pick up my package?
All international customs forms will be marked as “Merchandise / Fabric” with the value of your order declared accurately in US$. To comply with US law, we cannot mark packages as a gift or change the $ value. Thank you for your understanding!
When ordering something from another country you may be required to pay customs duty to bring that item into your country. This is your country’s import fee and will vary based on where you live. Please check with your local Postal carrier to find out more about your country’s import fees.
We are not responsible for customs fees nor do we reimburse customs fees.
What is your return/exchange policy?
We are unable to accept returns on cut yardage. We take great care to pack each and every purchase exactly as ordered but if you find that we have made a mistake or if there is a problem with your fabric please do not hesitate to contact us, we will gladly help find a solution! Please keep in mind that computer monitors and smart phone / tablet screens do not always depict colors exactly as they will appear in real life.
Swatch/sample policy
We understand shopping for fabric online can be tricky and we are more than happy to help with color and pattern matching advice. If you would prefer to see fabric in person we can send up to 3 small swatches (approx. 4” x 4”) in the US at no charge. More than 3 swatches and international requests will be charged a small shipping fee. Please contact us for more information.
Do you offer gift certificates?
Yes, we do! You can find out more here.
What are your regular shipping days?
We ship Monday thru Friday per the USPS holiday schedule. Our processing time is 1-3 business days from the date you place your order.
How can I contact you?
Please send us a note via our contact form or email us at hello@bobbieloufabric.com. We’d love to hear from you!